Latest exam updates

Exam refunds

To support customers affected by ongoing COVID restrictions, for Practical and Performance Grade exams from 1 January to 31 May 2021 any absent candidate will automatically receive a refund. This includes Performance Grades where the candidate has been unable to record and upload their video. You do not need to contact us to request a refund. However, it will help us if you can log in to your account and cancel the exam.

For Online Music Theory exams and any paper based exams taking place outside of the UK/Ireland we anticipate COVID restrictions will not prevent candidates from sitting their exam so absentee candidates will not automatically receive a refund and our normal Withdrawal, Non-attendance and Fee Refunds Policy still applies.

Music Theory exams – March 2021

  • Online Music Theory exams (Grades 1 to 5) – we are cancelling the online exams planned for 16 March. Exams in May and June will go ahead as planned.
  • Paper Music Theory exams (Grades 6 to 8) – the next exams will take place in June. Please note, dates and booking periods for Grades 1-5 and Grades 6-8 may be different from now on. For full details, see our dates and fees page.
  • Grade 5 Music Theory requirement - from 1 January to 30 April 2021 only, candidates can take Grade 6 to 8 Performance or Practical exams without first passing Grade 5 Music Theory. From 1 May 2021, the Grade 5 Music Theory requirement will return with flexibility about timing. If you receive an email asking for your proof of prerequisite, please ignore this. We will still release any results in line with the arrangements outlined here.

For more information click here.

Performance Grade booking

We will be offering Performance Grade exams every month for the remainder of 2021. Please check here for dates and fees.

Scales Trainer guidance and support

This page will provide guidance and technical support for Scales Trainer users as common queries emerge. In the meantime, if you require any assistance with using Scales Trainer please do not hesitate to contact the support team using the form below.

If you have not yet downloaded Scales Trainer and would like to find out more about the app, please return to the main page.

Contact us

If you require technical support with Scales Trainer, or if you have any suggestions for improvements or developments, please contact our Scales Trainer support team by completing the following form.

Known Issues

Users with iOS 11 may experience an issue with the app crashing after listening to a scale. Our developers are working on a fix and this will be released shortly.

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